Ethical Business Ethics

I nearly wrote a blogpost last week about customer service, or the decline thereof, based on a nice piece by James Suroweicki in The New Yor...

Here a fee, there a fee, everywhere you look a new fee. We've gotten used to them -- the fee airlines charge to check your bag (or the f...

According to a 193-page report released yesterday, British Petroleum (BP) has concluded that "multiple companies and work teams" w...

The starting point of business ethics is contractual: I agree to provide a fair product (or service), and you agree to pay me a fair price. ...

Back at the dawn of time, when I was in business school, Johnson & Johnson was held up as the gold standard for handling product recalls...

Ethics is easy when the stakes are low, or when doing the right thing makes you look good: You find your neighbor's wallet on the sidewa...

... That's what I thought. Me, too. Today's New York Times carries an excellent, if depressing, piece by Gretchen Morgenson: ...